Privacy Policy

This Privacy Policy explains how Elegy, Inc. (“With Love,” “we,” “us,” or “our”) collects, uses, and shares information when you use With Love (the “Service”) — a service for creating, signing, and sending shared greeting cards, including delivery by text message (SMS). With Love is a product of Elegy.

By using the Service you agree to this Policy. It should be read together with our Terms of Service.

We collect the following categories of information:

• Account and creator information. Your name and an email address and/or mobile phone number, so you can create a card, manage it, and find it again.
• Recipient contact information. The mobile phone number and/or email address that a creator or signer enters so we can deliver a card to the intended recipient. This information is provided to us by the sender, not by the recipient.
• Card content. The messages, voice notes, photos, card designs, and other content that creators and signers add.
• Gift and payment information. If a gift is added, payment is handled by Stripe. We receive limited details such as amount and confirmation; we do not store full payment card numbers.
• Usage and device information. Basic technical data such as IP address, device and browser type, and how you interact with the Service, collected through standard technologies to operate and secure it.

We use information to:

• deliver a card to its recipient — including by sending a text message with a private link — and, if the recipient opts in, send related activity notifications;
• create, save, and let people manage and reopen their cards;
• process optional gifts through Stripe;
• provide customer support and respond to your requests;
• keep the Service secure, prevent fraud and abuse, and comply with law; and
• understand and improve how the Service works.

Text messaging is central to how With Love delivers a card, so we want to be clear about how phone numbers are handled.

• Why we have a recipient’s number. A creator or signer enters it so we can text that person a private link to a card. When you provide someone else’s number, you confirm you have their permission to contact them at it, as described in our Terms.
• What we use it for. We text the card’s recipient, and only the recipient. A recipient’s mobile number is used to send one text containing a private link to the card, and — only if they reply YES — notifications when a new message or gift is added to that card. We do not text the person who created or signed the card. We do not use these numbers for marketing, and we do not sell phone numbers.
• Mobile opt-in data is never shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the information-sharing categories described in this Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We share mobile phone numbers only with our messaging providers (Plivo Inc. and Telnyx LLC), acting as our processors solely to transmit the messages described in this Policy, and only as required by law.
• Opting out. You can stop messages at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, QUIT, REVOKE, or OPTOUT to any message from With Love, or by emailing hello@elegy.co. Reply HELP for help. We honor opt-outs immediately and send one confirmation message. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

We share information only as needed to run the Service:

• Service providers. Companies that perform services for us — such as our SMS/messaging providers (Plivo Inc. and Telnyx LLC), Stripe (payments), hosting and infrastructure providers, email delivery, and analytics and error monitoring — under contracts that limit their use of the information to providing those services.
• Recipients and other participants. Card content you add is shown to the recipient and, as appropriate, to others who sign the same card.
• Legal and safety. When we believe disclosure is required by law or necessary to protect the rights, safety, or property of users, the public, or With Love.
• Business transfers. In connection with a merger, acquisition, or sale of assets, consistent with this Policy. Text messaging opt-in data and consent records are excluded from any transfer for marketing purposes.

We are not in the business of selling personal information, and we do not do so.

We use cookies and similar technologies to keep you signed in, remember preferences, understand usage, and improve the Service. You can control cookies through your browser settings; some features may not work without them.

We keep information for as long as needed to provide the Service — for example, to keep a card available for its recipient — and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. You can ask us to delete a card, your account, or a recipient’s number, and we will do so subject to legal retention requirements and routine backups.

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. Recipients can opt out of text messages at any time (see Section 4). To exercise a request, contact us at hello@elegy.co. We will respond consistent with applicable law and may need to verify your identity.

We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

The Service is intended for people 18 and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, contact hello@elegy.co and we will take appropriate steps to delete it.

We operate in the United States, and information we collect may be processed in the United States and other countries that may have different data-protection laws than your own. By using the Service, you understand that your information may be transferred to and processed in those locations.

We may update this Policy from time to time. If we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect means you accept the revised Policy.

Questions about this Policy or your information can be sent to:

Elegy, Inc.
Email: hello@elegy.co
Website: elegy.co